RETURN & EXCHANGE POLICY

al-Kīmiyā aakemaj, LLC’s return policy is as follows:

1. Returned items are only allowed due to manufacturer defect and/or design defect. Clothing items MUST be unworn, unstained, unscented and retain all original tags. Returns are not permitted due to the customer no longer wanting the item(s.) Please note: each garment is made-to-order and therefore, personalized for the individual customer’s order.

2. Customers requesting a return should email the company (al-Kīmiyā aakemaj, LLC) at contact@alkimiyaaakemaj.com immediately within the first 3 business days after receiving their order. The email must describe in detail the reason for the exchange and contain photographs of the issue. (Please note: all products and orders are reviewed with the distributor prior to shipment to ensure quality control.) Customers must confirm in their email in writing that the item(s) they wish to return has not been worn, stained, nor tampered with in any manner, this also includes scents, including perfumes, oils, body mists/sprays, etc. Please note: customers should NOT contact the company via social media direct messenger to convey the issue. All questions should be sent to contact@alkimiyaaakemaj.com.

3. If the photos and description of the problem meet the requirements, al-Kīmiyā aakemaj, LLC will provide the customer with return instructions. Once the returned item(s) has successfully arrived at the distribution center, an order for exchange of the exact item will be processed.

REFUND POLICY

1. al-Kīmiyā aakemaj, LLC offers an exchange of equal monetary value of the defective item the customer requests to return. If the customer refuses an exchange, a refund will not be issued.

2. al-Kīmiyā aakemaj, LLC will only issue a refund to a verified customer if there is a product defect reported with the second shipment of the exchanged item. The customer MUST report the defect of the exchanged item within 24 hours of receiving the item.

LOST SHIPMENT

1. al-Kīmiyā aakemaj, LLC works closely with distributors and couriers to ensure all deliveries are shipped directly and safely to the customer at the shipping address provided at the time of purchase. If a customer’s package is lost during transit, the customer must alert the company, (al-Kīmiyā aakemaj, LLC,) immediately via email at contact@alkimiyaaakemaj.com. Please note: customers should not contact the company via social media direct messenger to convey the issue.

2. al-Kīmiyā aakemaj, LLC will thoroughly investigate the shipping issue and provide the customer with detailed updates of the shipment from the courier.

3. If the courier cannot locate the item, al-Kīmiyā aakemaj, LLC will:

   1. File a claim with the courier.

   2. Issue an exchange of the item(s) within the original order to the customer within 48 hours or 2 business days following the courier’s confirmation of the lost and untraceable package.

   3. If the customer does not want an exchange of the exact items that were lost in transit, al-Kīmiyā aakemaj, LLC will issue a refund.

4. NOTE: al-Kīmiyā aakemaj, LLC is not responsible for stolen packages that have been confirmed delivered to the customer’s delivery address, provided at the time of purchase. Customers are strongly encouraged to retrieve their delivered packages as soon as they are delivered to reduce the occurrences of theft and/or tampering with the package.